Best way to contact us
Email [email protected] and include a short description of the issue. If the problem involves the app itself, include your device, operating system, and what you expected to happen.
Suggested details to include
- Your device model and operating system version.
- Whether the issue happened on iPhone, Android, or the web preview.
- What screen or feature you were using.
- Whether the issue involved sign-in, syncing, billing, or training data.
Subscription and billing support
Free trials and subscriptions are managed by the App Store or Google Play once the app is installed on device. If you need help restoring access, verifying entitlement, or understanding what happened after a trial or renewal, contact us at the support email above and we will guide you through the right store flow.
Response time
We aim to respond to support requests as quickly as possible, usually within 2 business days. Complex billing or sync issues can take longer if they require provider-side checks.